Frequently Asked Questions About Hearts for Health Virtual Fundraiser

What will the program be like during the event? What should I expect? Is there a cost to participate?

At 5:30 PM PST, the event will be live on YouTube and is FREE to watch. The first 30 minutes are a slideshow video with tips on how to bid, how to call tech support, pictures from past events, and timeline photos of the construction. We will also show a video tour of the building during the pre-show. This gives you time to get ready for when the show starts at 6 PM PST. You want to make sure you can hear the music and you are registered to bid with our online auction site(click here on how to register) or login into the site if you registered earlier. General donations, paddle raise contributions as well as bidding on auction packages will take place at the online auction site during the Hearts for Health Virtual Fundraiser. This is why we are encouraging you to register to bid. Call if you need help at 541-426-4524 x1031.

At 6 PM PST, Mike Wilson will host and welcome you to our Hearts for Health Virtual Fundraiser from a studio in Vancouver, Washington and it will be a celebration of our community and an opportunity to support the future of the Hearts for Health Integrated Care Center. We will hear from Executive Director of Wallowa Valley Center for Wellness Chantay Jett, CEO of Winding Waters Clinic Nic Powers, and CB Construction Owner Derek Howard and share powerful videos that show how this building will change lives. Special guest, Britnee Kellogg, will also perform during the live show, inspiring us through her music.

After hearing from different voices on how this building will change our community, you will be asked to give generously during the live show. At this time, you will click on the donate now button on the online auction page and click on the different giving levels to give your donation. You must be registered to give your donation. As individuals give to the campaign, you will see the thermometer rise and names being recognized for giving to the campaign. Before we end the paddle raise for the night, we will announce the winner of the raffle. 

You have the opportunity to win a pair of 18 karat gold diamond earrings, each one crafted with a white gold hook post with a "J" clasp and one round diamond in a yellow gold billowy bezel setting. Visit our online auction page to learn more. There are only 50 tickets available. Your chances of winning are high!! Tickets go on sale at noon PST on February 1, 2021.

While watching the show, you can also bid on some amazing online auction packages. The auctions will open on Monday, February 1 at noon PST, so bidders will have the opportunity to bid on their favorite packages before the live stream event. The bidding will close after the show at noon PST on February 9, 2021.

Additionally, throughout the live stream, you can chat with others watching the event and connect with one another on the YouTube Live Stream Chat. See below on how to chat to learn more.

This event allows you to continue to be a part of the annual Hearts for Health Fundraiser all from the comfort of your couch!

What is the best way to participate or watch the event?

We recommend you tune in with 2 devices (smart TV/computer/tablet/cell phone) or open 2 tabs on your computer. This will allow you to watch the live stream program and bid on the mobile bidding platform during the event. For the event, we recommend you use the following internet browsers Chrome, Firefox, Explorer 10 or later, or Microsoft Edge.

For example, you can watch the live stream program on your computer and bid and donate on the mobile bidding platform (heartsforhealth2021.ggo.bid) from your phone.

Watch the live stream on YouTube 

Here are the instructions to comment on YouTube Live Stream chats

How do I chat with others while watching the live show?

1. Setup a YouTube Account and Login with your username/email.
2. Join the Live Stream.
3. To post in live chat, click where it says “Live Chat” and begin typing where it says "say something". Then, click the send icon.

Other Tips

Respond to someone in the chat feed -
You can respond to someone in the chat feed by mentioning their username.

  • Type “@”.
  • Begin typing their username.
  • Select the username.
  • The message sender will see their username highlighted in orange, which is visible only to the chatter whom you’ve mentioned. This makes it easier for them to see your response in the chat feed.

Message limitations
Viewers are limited to 200 characters and a maximum of 11 submissions every 30 seconds. Event owners are not subject to the frequency threshold. Viewers cannot post special characters, URLs, or HTML tags.

Watch How to Comment on YouTube Live Stream Chat on Mobile Phone

Watch How to Comment on YouTube Live Stream Chats on Desktop Computer

 

How to Purchase Guest Bag?
Or, What is a Guest Bag? How do they work?

Or, How Do I Get My Dinner or Glass Heart for the Event?

In lieu of being at Wallowa Lake Lodge, we want you to feel like you are connected to the event by enjoying a special meal or range rider logoreceiving your commemorative hand-blown glass heart. For Wallowa County residents, we are offering a custom guest bag experience. Choose a meal kit prepared by The Ranger Rider that includes all the ingredients you need to cook a home cook meal, a bottle of wine, and/or a hand-blown glass heart. You get to choose how much or little goes into your custom guest bag experience and whether you want pick-up or delivery service. We are offering a 'white-glove' delivery experience in limited quantities and upon request.

Limited quantities are available for all items. This experience is optional. Guest Bags must be purchased by January 25 to receive this service. You do not need to purchase a guest bag to watch the live show. 

Custom Guest Bag Items

  • The ribeye meal kit is a Ribeye Steak with Blue Cheese Herb Butter, Roasted Red Potatoes, and Artisanal Romaine Caesar. The meal kit from the Range Rider includes 8 oz. Hand-cut Ribeye Steak, Compound Blue Cheese Butter, Red Potatoes, Fresh Herbed Oil, 1 Head Artisanal Romaine, House-made Creamy Caesar Dressing, Croutons, Grated Parmesan, Lemon Spiral, and instructions on how to cook your meal.
  • The vegetarian pasta meal kit is a Creamy Pasta with Crispy Mushrooms, Roasted Zucchini, and Crusty Bread with Herbed Butter. The meal kit from the Range Rider includes Linguine Noodles, Mushroom Blend, Creamy Pasta Sauce, Lemon Spiral, Zucchini, Fresh Herbed Oil, ½ Baguette, Compound Garlic and Herb Butter, and instructions on how to cook your meal.
  • The bottle of red wine is Rock Point Cabernet Sauvignon.
  • The bottle of white wine is Estancia Pinot Grigio.
  • Each hand-blown glass heart is unique and handmade by Moonshine Glass Art.

Guest Bag pick-up is on Saturday, February 6, 2021, from 2:00 to 4:00 pm at 103 HWY 82 in Enterprise. Please call us at 541-426-4524 x1031 if you have any questions.

PURCHASING GUEST BAGS IS NOW CLOSED. 

How Do I Receive My Auction Item I Won?

You will receive an email and/or text message when the auction closes (on February 9 at noon PST) informing you whether you won. If you live in Wallowa County, you can pick up your items on February 10 from 9 am to 3 pm at 103 HWY 82. If you live somewhere else, we will reach out to you and confirm your mailing address, the shipping fees, and mail your item to you. We do ask winning bidders to pay for shipping. 

Please note in the auction description whether the item you are bidding on is available for shipping. 

If you have any questions about picking up or claiming your winning auction items, please call us at 541-426-4524 x1031.

Online Bidding with Greater Giving

 

What You Can Expect

This year’s auction will use Greater Giving Online Bidding – allowing for a paperless bidding system. You will bid using your smartphone or tablet or computer on auction items. Also, you can easily track Packages by “following” their activity without having to continuously return to your screen. By providing your mobile number, you will receive text messages welcoming you to the auction, when you are out-bid on a package when the auction closes, and more. Call 541-426-4524 x1031 if you have any questions or need help.

OB with menu

How to Mobile Bid with Greater Giving Online Bidding

  1. Register your mobile number and credit card information on our registration page in advance of the event.
  2. When the auction is open, you will receive an automated ‘Welcome’ text with your bidder link.
  3. After clicking the link in the text, begin searching for packages by name, number, or category.
  4. Select the package you wish to bid on.
  5. You can Bid the next increment or Bid More than the next increment.
  6. If you choose to Bid More you can choose to set your Max Bid. If your max bid is the highest, the system will automatically bid in your favor until you are outbid or until the auction closes. If your bid is lower than the highest max bid on that package, you will be prompted to enter a higher bid.
  7. To purchase a package at the Buy Now price, select the Buy button.
  8. To "watch" a package, select the star icon on the package.
  9. To make a donation, select the Donate Now button on your home screen and choose a preset amount or select the Custom Amount button to enter the amount you wish to donate.
  10. If you’re out-bid at any point before the auction closes, you will receive a text message.
  11. To view the packages you are bidding on, click the menu button and select Bids.
  12. To view the packages you are watching, click the menu button, and select Favorites.
  13. Once the auction closes, the guest with the highest bid will win.
  14. Under the Bids area, you can check your winning packages.

How to Register to Bid

For the Hearts for Health Virtual Fundraiser, you will need to register in order to bid on the auction or donate to the event. Call 541-426-4524 x1031 if you need help.

Register to Bid

 The Detailed Steps on How to Register

  1. Click on this link to get to the online bidding site.
  2. Click on "get started" in the upper right-hand corner.
  3. Create an account or log-in to an existing account. If you don't have an account already, click the green button "create account" on the left side of the page.
  4. On the next screen, enter your email address in both fields and click the Recaptcha box confirming you are not a robot before clicking Confirm.
  5. The next screen will ask you to verify your email to continue registering.
  6. Check your inbox for the email address that was entered on the confirm email page. The email will be from “Greater Giving Login”. If you don’t receive an email, check your spam or promotions tab. You can also click the “Resend Email” button on the Verify Email page if needed.
  7. Within the email you received, click the provided link to verify your account.
  8. The link will connect you to building out your bidder account information.
  9. Use your email address as your Username.
  10. Create a password for your account. The password must be at least 7 characters in length and contain at least 2 non-alphabetic characters and 2 non-numeric characters.
  11. Enter your name and address.
  12. Enter your phone number. In order to receive text messages from Online Bidding, please include your Mobile Phone Number.
  13. Enter your credit card information. You will only be charged if you make a donation or are the winning bidder on an auction package. Greater Giving is a PCI-Level 1 Compliant credit card processing company. Your card information is securely stored and then removed from our database after the event.
  14. Confirm all information is correct and click the green “Create” button at the bottom of the page.

Watch This Video on How to Register

 

How to Bid

Register your mobile number when you set up your account:

Browse Packages using the menu:

  • Use the ≡ to open the menu for Bids, Favorites, and Categories.
    • Favorites - Use the star ☆ to save Packages for later viewing.
    • Bids - See Packages that you have bid on already.
    • Act Now - Sort Packages quickly by No Bids, Currently Open, and more.
  • Use the magnifying glass 🔍or scroll down to search for Packages.

Tap a Package to Place a Type of Bid:

  • Bid - Place a single bid at the next increment.
  • Bid More - Place a Max Bid. The system will bid in your favor until you are outbid or the auction closes.
  • Buy Now - Purchase the Package!

Watch This Video To Learn More

Online Bidding Frequently Asked Questions

 

How can I participate in online bidding?

Anyone can participate in the auction. To participate in the auction, you must register on our online auction. Please include your mobile phone number while registering for the event. Once registered, you will receive your bidder link via email and/or text message. Click on the link to start bidding.

What are the benefits of online bidding?

  • Once bidding starts, you will be alerted on your mobile device when you have been outbid, so you can instantly respond with another bid.
  • Bidding can occur at any location, whether you are at home or at work.
  • All auction bidding will be tracked and displayed in real-time. 
  • At the end of the auction, the checkout process will run efficiently because your credit card information will have been entered into our system when you registered to bid.

Will this work on all mobile devices?

  • Yes, you can bid with any mobile device.
  • With smartphones and tablets, you can browse, search, and bid via a web browser.
  • When registering your mobile device, you will be provided a custom URL for bidding purposes.
  • With standard mobile phones, you can bid and receive alerts via text messaging.

Do you keep my credit card on file after the event?

  • No. You will only be charged if you make a donation or are the winning bidder on an auction package. Greater Giving is a PCI-Level 1 Compliant credit card processing company. Your card information is securely stored and then removed from our database after the event.
  • If you don't want us to charge your card, please call us at 541-426-4524 x1031 and we will accept a check or cash to pay for your winning auction item. You do have to provide a credit card to register to bid on the auction.

Online Bidding Highlights

  • Online Bidding allows for a completely paperless bidding system and for anyone to participate in the auction.
  • You are able to use the technology you already know ..... your own smartphone or tablet (iPad, Samsung Galaxy, etc) or computer.
  • It is fun and easy.
  • You are notified via text when you are outbid and can rebid immediately from your phone.

HEARTS FOR HEALTH PRESENTED BY

Wallowa Valley Center for Wellness Logo winding waters ogo

All proceeds go to the construction of the new Hearts for Health Integrated Care Center on Medical Parkway in Enterprise, Oregon. Grand opening scheduled for September 2021.

Please contact us at 541-426-4524 x1031 to learn more about this project and to schedule a tour of the building.

CONTACT US

Regular Business Hours M-F, 8am-5pm
541-426-4524 x1031

PHYSICAL ADDRESS

606 Medical Parkway
Enterprise, OR 97828

MAILING ADDRESS

PO Box 268
Enterprise, OR 97828